Welcome Volkswagon drivers!

Autohaus Northshore can provide you with the expert technical advise you need for the repair and servicing of your Volkswagon (VW) vehicle. We are a boutique independent European car workshop in Hornsby, servicing Sydney's VW customers in the Northshore, Northern Districts and Hills District. For advice on the performance of your VW call Nigel Hook at Autohaus Northshore: (02) 9987 1522 or (02) 9987 4747.

Your Best Alternative to Dealers

In comparison to dealers, Autohaus Northshore can save you up to 30% on the service and repair bill of your VW. Allow us to explain how.

• Dealers have expensive overheads, real estate, lots of staff and showrooms, which you pay for when you book in your car to dealer workshops. After all, your car is still going to a workshop (it won't look like their showroom). At Autohaus Northshore, we re-invest in our technical equipment and training.

• Our approach is tailored to suit our VW customers. For example, we shy away from the "replacement mentality" of dealers and will aim to repair components, subject to maintaining the safety and reliability of your VW. Firstly, we provide you with an outline of essential repairs versus desired repairs. Then, we help you come up with a staged plan of repairs to suit your budget, over time.

• Lastly, dealers are bound to one spare parts supplier; we are not. We can source parts from suppliers across Australia and internationally to ensure we acquire quality parts at the best possible price for our VW customer. On the other hand, we can also purchase genuine VW parts from the manufacturer, which carries the premium price. We offer you the choice. Our flexibility enables us to pass on the benefit of choice to our VW customers.

• Our number one priority is to benefit our VW customers. We do this by ensuring you receive the right diagnosis, correct technical repairs, friendly service, are kept informed of any changes and receive a bill that you expected with no surprises. Keeping you delighted with our service, in turn, benefits our business with word-of-mouth referrals.

Technical Expertise in VW vehicles

At Autohaus Northshore, we have the factory VAG diagnostic equipment necessary for the correct diagnosis and vehicle computer re-setting. For example, in most late model VW vehicles, this equipment is essential in re-setting your car's computers, including service reminders.

You can trust the fully trained technicians at Autohaus Northshore for all your VW repairs in Sydney. The company was established in 1999 and has grown exponentially since then - a vote of confidence from satisfied customers. In addition, the company has just been voted Business Achiever of the Year in Motoring Services.

Nigel Hook, owner/manager of Autohaus Northshore, has over 24 years' technical experience in European cars, both in Australia and abroad in USA and UK. His analytical approach and 24 years' technical experience are working for you on your VW, every day.

On the workshop floor, we have our award-winning employee and foreman. He runs a tight ship, leading a young, dynamic team of technicians, who like him, are passionate about VW cars.

At Autohaus Northshore, we can offer you performance suspension upgrades to enhance your VW vehicle's handling, using a combination of shock absorbers, suspension springs and sway bars. This upgrade will improve your VW car's road handling and enhance driver experience.

Please note: servicing your new VW with Autohaus Northshore will not void or affect your warranty.

Maintenance Reduces Unexpected Expenses in VW cars

In order to maintain your VW at optimal performance and minimize unexpected expensive repairs down the track, we can examine your VW and identify any additional repairs and servicing that will protect your valuable investment. We also carry out a safety inspection at this time.

We comply with manufacturer's log book servicing for your VW. In some circumstances, however, it is unnecessary to perform all the recommended servicing items. In these instances, we will explain to you in detail what is recommended, what repairs or replacements we have identified and provide you with the information so YOU can make the choice. For example, the manufacturer may recommend that coolant and brake fluid be replaced "at periodic times". We have the equipment to test these fluids and gauge whether they do in fact, require replacement. All servicing is carried out to the highest standard and fully documented. Service documents and records are kept for each car on our database.

Your Peace of Mind

We use the latest high-tech equipment and OEM parts (Original Equipment Manufacturer's parts) on all repairs and service to give you total peace of mind when it comes to quality and reliability. In addition, as a VW service customer you are entitled to a risk-free 12 month guarantee on all replacement parts.

We aim to please because our goal is to build long-term relationships with our VW customers. We listen and advise you on options you can take to maintain, repair and service your VW, when it suits you. Your authorisation is required before any work proceeds on your VW and we provide you with progress reports along the way to avoid any nasty surprises. Your invoice will reflect your quote fairly.

At Autohaus Northshore, it's our aim to fix your VW first time, on time, as quoted.